Powerful tools for converting between different data formats in NICE CXone contact centers
CX Tools' Format Converters provide a comprehensive suite of utilities to transform data between various formats commonly used in NICE CXone contact center development. These tools streamline the process of working with different data structures, making it easier to integrate external systems, format data for reports, and implement complex data flows in your Studio scripts.
Whether you're working with CSV files, JSON APIs, Excel spreadsheets, or Studio-specific formats like CHAR#, our converters provide a fast, reliable way to transform your data with minimal effort.
Convert JSON responses to Studio JSON Return format. This tool automatically generates variable names following Studio conventions and handles array indexing.
Use case: Processing API responses in NICE CXone Studio scripts.
Transform CSV files or data into structured JSON format. Options for header row handling, delimiter customization, and output formatting.
Use case: Converting customer data, call lists, or configuration data from spreadsheets to API-compatible formats.
Convert Excel files directly to JSON format. Supports multiple worksheets, cell formatting, and complex data structures.
Use case: Converting complex configuration spreadsheets to structured data for Studio scripts.
Transform JSON objects to Studio's CHAR# variable format, making it easy to store complex data in Studio variables.
Use case: Storing configuration data or API responses in Studio variables.
Convert cURL commands to NICE CXone Studio DYNAMIC format for easy implementation of API calls in your scripts.
Use case: Quickly implementing API calls from documentation examples or Postman exports.
Convert JSON request bodies to NICE CXone Studio DYNAMIC format for implementation in your Studio scripts.
Use case: Implementing API requests with JSON payloads in Studio scripts.
Encode or decode Base64 data, useful for handling binary data in Studio scripts or working with certain API requirements.
Use case: Working with image data, authentication headers, or encoded payloads.
The JSON Return Converter transforms standard JSON responses into Studio-compatible format, automatically handling variable naming conventions, array indexing, and nested structures.
Input (Standard JSON):
{
"customer": {
"id": "12345",
"name": "John Doe",
"balance": 150.75,
"status": "active"
},
"accounts": [
{
"type": "savings",
"number": "S-001",
"balance": 125.50
},
{
"type": "checking",
"number": "C-001",
"balance": 25.25
}
]
}Output (Studio JSON Return):
return {
customer_id = "12345",
customer_name = "John Doe",
customer_balance = 150.75,
customer_status = "active",
accounts_0_type = "savings",
accounts_0_number = "S-001",
accounts_0_balance = 125.50,
accounts_1_type = "checking",
accounts_1_number = "C-001",
accounts_1_balance = 25.25,
accounts_length = 2
}The CSV to JSON Converter transforms comma-separated values into structured JSON objects, with options for handling headers, delimiters, and output formatting.
Input (CSV):
name,email,phone,status
John Doe,john@example.com,555-123-4567,active
Jane Smith,jane@example.com,555-987-6543,inactive
Bob Johnson,bob@example.com,555-567-8901,pendingOutput (JSON):
[
{
"name": "John Doe",
"email": "john@example.com",
"phone": "555-123-4567",
"status": "active"
},
{
"name": "Jane Smith",
"email": "jane@example.com",
"phone": "555-987-6543",
"status": "inactive"
},
{
"name": "Bob Johnson",
"email": "bob@example.com",
"phone": "555-567-8901",
"status": "pending"
}
]This converter transforms cURL commands into Studio DYNAMIC blocks, making it easy to implement API calls from documentation examples or Postman exports directly in your Studio scripts.
Input (cURL):
curl -X POST \
https://api.example.com/v1/customers \
-H 'Content-Type: application/json' \
-H 'Authorization: Bearer abc123' \
-d '{
"name": "John Doe",
"email": "john@example.com",
"phone": "555-123-4567"
}'Output (DYNAMIC):
DYNAMIC request
method = "POST"
serviceRequestURI = "https://api.example.com/v1/customers"
// Headers
headers.Content-Type = "application/json"
headers.Authorization = "Bearer abc123"
// Convert headers for Studio compatibility
reqHdrsStr = "{headers.asJSON()}"
// Request Body
reqBody = '{"name":"John Doe","email":"john@example.com","phone":"555-123-4567"}'Always validate your converted data to ensure it meets your script's expectations:
Use consistent variable naming conventions in your Studio scripts:
Be mindful of performance when working with large data sets:
Follow security best practices when handling sensitive data:
Web-based converters have a practical limit of approximately 10MB for file uploads. For larger files, we recommend breaking them into smaller chunks or using the API for server-to-server processing.
Yes, Pro users can save converter configurations as templates for quick access. This is particularly useful for regularly processing files with consistent formats or configurations.
All converters properly handle special characters, including international characters, quotes, and escape sequences. The converters use UTF-8 encoding by default, ensuring comprehensive character support.
For security and performance, most conversions are performed entirely in your browser. Your data doesn't leave your computer unless you specifically use the API for server-side processing. This ensures your sensitive data remains secure.
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