Frequently Asked Questions

Find answers to common questions about CXTools features, billing, and technical details.

General Questions

What is CXTools?
CXTools is a comprehensive suite of development tools designed for contact center professionals. Our platform includes:
  • AI-powered development tools
  • Studio integrations and utilities
  • GRXML and format conversion tools
  • Business hours management
What's included in the free plan?
The free plan includes access to our core development tools:
  • GRXML Editor with syntax highlighting and validation
  • Format Converter (JSON, XML, CSV, YAML)
  • Basic Studio tools for script management
  • Calendar API integration
Pro features include DFO Chat, advanced integrations, and premium support.
How do I get started?
Getting started is easy! Simply:
  1. Create a free account
  2. Verify your email
  3. Access our tools immediately
Check out our Quick Start Guide for detailed instructions.

Technical Questions

How do I integrate CXTools with Studio?
Our tools integrate seamlessly with NICE CXone Studio. For basic features like the GRXML editor and format converter, no integration is required. For advanced features:
  1. Navigate to your Profile settings
  2. Enter your Studio API credentials
  3. Configure your preferred settings
  4. Test the connection using our verification tool
Are my grammars and scripts backed up?
Yes! All your work is automatically saved and backed up. Pro users get additional features like:
  • Version history tracking
  • Template creation
  • Automated backup scheduling
  • Export and restore capabilities
What formats does the converter support?
Our Format Converter supports:
  • JSON to/from XML, CSV, YAML
  • Studio-specific formats (GRXML, HOO files)
  • Dynamic format conversion for API responses
  • Batch conversion capabilities
  • Custom format templates
Pro users get access to additional features like format validation and schema enforcement.

Billing & Account

How does Pro plan billing work?
Pro plans are billed monthly or annually. You can cancel or change your plan at any time, and changes take effect at the end of your billing cycle.
Can I upgrade or downgrade my plan?
Yes! You can change your plan at any time:
  • Upgrades take effect immediately
  • Downgrades apply at billing period end
  • Pro-rated billing for upgrades
  • No long-term commitments required

Still Need Help?

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