The most comprehensive suite of development tools for NICE CXone contact centers. AI-powered IVR design, GRXML grammar editing, DFO chat hosting, voice generation, and data conversion tools trusted by enterprise teams worldwide. The #1 alternative to Mpower Tools.
Leverage artificial intelligence to accelerate development. Bring your own Claude or OpenAI API key for AI features.
Transform natural language into professional IVR flows. Describe your call flow in plain English and let AI generate Studio-ready scripts, GRXML grammars, and flow diagrams. Supports Claude AI and OpenAI ChatGPT with your own API keys.
AI-powered call script analysis engine. Analyze agent scripts for tone, clarity, compliance, and quality. Get intelligent feedback and improvement suggestions to optimize customer interactions and ensure brand consistency.
Professional GRXML grammar editor with AI suggestions. Create, validate, test, and manage speech recognition grammars. Features syntax highlighting, real-time validation, AI-powered auto-fix, and built-in testing against sample utterances.
Design, visualize, and generate voice assets for your IVR systems.
Visualize and document your IVR call flows. Import from XML, JSON, or text formats. Create interactive flow diagrams, save to your account, and export as SVG for documentation and stakeholder presentations.
Generate professional IVR prompts using Google Cloud TTS and Amazon Polly. Create natural-sounding WAV files with SSML support, multiple languages, voice customization, and speed/pitch controls.
Convert audio files to contact center-optimized formats. Transform between WAV, MP3, and telephony codecs (8kHz, 16-bit mono). Includes bitrate adjustment, sample rate conversion, and audio normalization.
Manage scripts, backups, schedules, and integrations for NICE CXone Studio.
Host NICE CXone DFO (Digital First Omnichannel) chat widgets with custom URLs. Test chat configurations, share with stakeholders, add custom JavaScript/CSS styling, password protection, and custom backgrounds. Full API reference and CSS builder included.
Manage holidays and business closures with a REST API. Integrate with your IVR flows to automatically route calls during holidays. Generate API keys for Studio integration, view API logs, and manage multiple holiday schedules.
Define and manage contact center operating hours via API. Configure business hours by day of week, special hours, breaks, and time zones. Real-time "open/closed" status for IVR integration.
Backup and version control your NICE CXone Studio scripts. Connect with your CXone session token to automatically backup scripts. Never lose your work and track changes over time.
Audit and analyze your Studio scripts for quality and compliance. Connect to your NICE CXone business unit to retrieve and analyze scripts. Track modifications and ensure governance standards.
Lightweight CRM with custom form builder. Create data collection forms for customer interactions, track submissions, view reports, and export data. Form builder, reports, and AI suggestions require Pro.
Agent scheduling and workforce optimization. Manage shifts, forecast staffing needs, track adherence, and optimize workforce efficiency across your contact center.
Manage outbound calling campaigns. Configure dialing rules, manage contact lists, schedule campaigns, and track metrics. Includes compliance tools and contact deduplication.
Validate VoIP configurations and endpoints. Test connectivity, verify configuration accuracy, and diagnose connection issues for contact center integrations.
Transform data between formats for seamless integration with NICE CXone Studio and external systems.
Convert JSON API responses to NICE CXone DYNAMIC variable format for Studio scripts. Handles nested objects and arrays.
Parse cURL commands and convert to DYNAMIC variable format for easy API integration in Studio scripts.
Convert JSON strings to {'{'}char(#){'}'} notation for safe string handling in Studio snippets and ASSIGN actions.
Convert JSON to Studio JSON Return format. Auto-generates variable names following Studio conventions with array indexing.
Bidirectional conversion between CSV and JSON. Custom delimiters, field mapping, and validation for API integration.
Convert Excel spreadsheets (.xlsx) to JSON and back. Multi-sheet support with cell type preservation.
Encode/decode Base64 for API authentication headers, email attachments, and data encoding in scripts.
Wrap/unwrap CSV fields with proper quoting. Handles commas, quotes, and line breaks in field values.
Multi-format converter between YAML, XML, JSON, and other data formats. Auto-detection and validation.
Real-time dashboards and data analytics for contact center operations.
TV and mobile-ready realtime dashboards for NICE CXone. Display live KPIs, queue statistics, agent status, and performance metrics. Auto-refresh with customizable views perfect for contact center wallboards.
Sync CXone API data to SQL for custom reporting. Automated data synchronization, historical tracking, and data aggregation. Build custom reports and analytics dashboards.
Central hub for all Studio tools. Quick access to script management, backup status, and integration health. Monitor all your Studio components in one place.
CXTools is a professional suite of 25+ development tools built specifically for NICE CXone contact center engineers and developers. Whether you're building IVR flows, managing Studio scripts, creating GRXML grammars, or testing DFO chat widgets, CXTools streamlines your workflow with AI-powered automation and industry-best practices.
Free tools: All data converters (JSON to DYNAMIC, CURL to DYNAMIC, JSON to char(#), CSV/Excel/Base64 converters). Pro tools: IVRchitect AI, SpeechSmith AI, GRXML Editor, IVR Diagrammer, Voice Generator, DFO Chat Host, Holiday Calendar API, Hours of Operation, Realtime Dashboard, Script Backup/Audit, RubiLite CRM, and more.
Pro subscribers get access to AI-powered tools (IVRchitect, SpeechSmith, GRXML AI suggestions) that use your own Claude or OpenAI API key. This means you control your AI costs and usage. Add your API key in settings to unlock powerful AI-assisted development features.
Yes! CXTools is built as a modern, actively-maintained alternative to Mpower Tools with additional features like AI-powered IVR design, DFO chat hosting, real-time dashboards, and a comprehensive data converter suite. We're focused specifically on NICE CXone with regular updates and new tool releases.
Join hundreds of contact center engineers using CXTools to build better IVR systems faster. Start with our free tools today.