Our comprehensive suite of professional tools combines AI with industry expertise to accelerate your contact center development. Build better IVR systems, manage your workforce, and streamline testing - all in one place.
Transform natural language into professional IVR flows. Save hours of development time by letting AI design your call flows, generate Studio-ready XML, and suggest best practices.
Enhance your GRXML with AI-powered suggestions. Get intelligent recommendations for grammar improvements, coverage analysis, and recognition accuracy optimization.
Create professional WAV files using Google Cloud & Amazon Polly. Perfect for IVR prompts, with support for SSML, multiple languages, and voice customization.
Automatically backup and version control your Studio scripts. Never lose your work and easily track changes across your development team.
Monitor script modifications and ensure compliance. Track who changed what and when, perfect for maintaining governance in your contact center.
Manage business hours and holidays with our Calendar API. Integrate with your IVR flows to handle special hours and closures automatically.
Define and manage your contact center's operating hours. Set up schedules, breaks, and special hours with our intuitive interface.
Create and test dynamic form overlays for your chat interfaces. Build interactive forms that integrate seamlessly with your existing systems.
Convert JSON responses to Studio JSON Return format. Automatically generates variable names following Studio conventions and handles array indexing.
Create, visualize, and document your IVR call flows with our interactive diagramming tool. Import from XML, JSON, or text formats and export as SVG for documentation.
Sync API data to SQL for custom reporting and analytics. Keep your data warehouse updated with real-time information.
Comprehensive WFM tools for agent scheduling, forecasting, and real-time adherence monitoring. Optimize your workforce efficiency.
Convert audio files between formats with optimal settings for contact center use. Support for WAV, MP3, and telephony codecs.
Manage outbound campaigns, dialer settings, and calling lists. Includes compliance tools and campaign analytics.
Centralized dashboard for monitoring all Studio components, script health, and system performance in real-time.
Create and test GRXML grammars with real-time validation. Features syntax highlighting, auto-completion, and built-in testing tools.
Convert between YAML, XML, JSON, and other formats. Perfect for data transformation and API integration development.
Convert between CSV and JSON with advanced options. Features custom delimiters, data validation, and Excel compatibility.
Convert Excel spreadsheets to JSON and back. Maintains formatting and supports complex data structures.
Convert JSON strings to {char(#)} format for safe string handling in Studio scripts.
Encode text to Base64 or decode Base64 to plain text. Useful for API authentication and data encoding.
Convert CSV data with proper quote handling for complex fields containing commas, quotes, and line breaks.
Convert JSON data to NICE CXone DYNAMIC format for use in Studio scripts. Handles complex nested structures.
Convert CURL commands to DYNAMIC format for easy API integration in Studio scripts.
TV and mobile-friendly realtime dashboards for contact center metrics. Display KPIs, queue stats, and agent performance.
Archive and preserve historical data for compliance and analysis. Automated data retention with configurable policies.
CX Tools is a comprehensive suite of development tools designed specifically for NICE CXone contact centers. It helps streamline IVR development, script management, and agent supervision through AI-powered tools and intuitive interfaces.
The free tier includes access to our GRXML Editor, Format Converter, and basic CSV/JSON tools. These essential utilities help you manage your contact center development needs without any cost.
Our IVRchitect AI tool transforms natural language descriptions into professional IVR flows. Simply describe your desired call flow, and the AI will generate Studio-ready XML while suggesting best practices and optimizations.
Yes! Pro users can host up to 10 DFO chats with custom URLs for testing. This allows you to thoroughly test your chat configurations and share them with stakeholders before deployment.