Developer Tools for Contact Center Professionals

// Initialize the CXTools API client
$cxtools = new CXTools\Client([
  'api_key' => 'YOUR_API_KEY',
  'environment' => 'production'
]);

// Convert data formats with the Format Converter
try {
  // Convert JSON to XML
  $result = $cxtools->converter->format([
    'input' => json_encode([
      'menu' => [
        'id' => 'file',
        'value' => 'File',
        'popup' => [
          'menuitem' => [
            ['value' => 'New', 'onclick' => 'CreateNewDoc()'],
            ['value' => 'Open', 'onclick' => 'OpenDoc()'],
            ['value' => 'Close', 'onclick' => 'CloseDoc()']
          ]
        ]
      ]
    ]),
    'from' => 'json',
    'to' => 'xml',
    'options' => [
      'pretty' => true,
      'rootElement' => 'data'
    ]
  ]);
  
  echo "Conversion successful: \n" . $result->output;
} catch (Exception $e) {
  echo "Error converting format: " . $e->getMessage();
}

import cxtools

# Initialize the CXTools API client
client = cxtools.Client(
    api_key="YOUR_API_KEY",
    environment="production"
)

# Create and test a GRXML grammar with GrammarGenius
def optimize_grammar():
    try:
        # Generate an optimized grammar
        result = client.grxml.optimize(
            input_grammar='''<?xml version="1.0" encoding="UTF-8"?>
<grammar xmlns="http://www.w3.org/2001/06/grammar" 
         xml:lang="en-US" root="main">
  <rule id="main">
    <one-of>
      <item>yes</item>
      <item>yeah</item>
      <item>yep</item>
      <item>correct</item>
      <item>that's right</item>
      <item>no</item>
      <item>nope</item>
      <item>no way</item>
      <item>incorrect</item>
      <item>that's wrong</item>
    </one-of>
  </rule>
</grammar>''',
            options={
                "add_synonyms": True,
                "optimize_structure": True,
                "test_samples": ["yeah that's right", "no it's wrong"]
            }
        )
        
        print(f"Grammar optimized with confidence: {result.confidence}")
        print(f"New recognition rate: {result.recognition_rate}")
        return result.optimized_grammar
        
    except Exception as e:
        print(f"Error optimizing grammar: {e}")
        return None

# Integrate with calendar for business hours management
def sync_business_hours():
    try:
        # Get business hours from Google Calendar
        calendar_id = "your_calendar_id@group.calendar.google.com"
        hours = client.calendar.import_hours(
            source="google",
            calendar_id=calendar_id,
            date_range={"start": "2024-01-01", "end": "2024-12-31"}
        )
        
        # Update CXone business hours
        result = client.cxone.update_business_hours(
            business_unit_id="YOUR_BU_ID",
            hours=hours.business_hours
        )
        
        print(f"Updated {result.days_updated} days of business hours")
        return result
        
    except Exception as e:
        print(f"Error syncing business hours: {e}")
        return None